Complaint resolution process

Complaints can be filed by contacting the Patient Enquiries Team or your clinic, and Care Fertility will work with you to resolve the issue promptly.

If you have a complaint, Care Fertility is committed to resolving it in a timely and effective manner. You can file a complaint by contacting the Patient Enquiries Team or your clinic directly. Our team will acknowledge your complaint, investigate the issue, and work with you to find a satisfactory resolution. We aim to address all complaints within a specified timeframe, and you will be kept informed throughout the process.